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Congratulations! Your order qualifies for free shipping FREE DELIVERY IN FRANCE FROM 250€

frequently asked Questions

Return questions

How to place an order?

To place an order, simply add the product you want to your basket then follow the steps until payment.

When will my order be prepared?

Your order will be prepared as quickly as possible by our logistics team.

Can I modify or cancel my order?

You have 1 hour to modify or cancel your order by contacting us by email.

Once your order has been validated, we will no longer be able to make any changes.

What payment methods can I use to pay for my order?

Accepted payment methods are: Paypal, Visa, Carte Bleue, Mastercard, American Express, Apple Pay, Alma

- Payment by ALMA :

3x payment without fees. It is made in three installments: 1st payment at the time of purchase, the 2nd payment 1 month after the day of purchase, the 3rd payment 2 months after the day of purchase.


What delivery options are available?

Shipping is carried out by DPD

You can choose to have it delivered to your home or to a relay point that you can choose after paying for your order.

As soon as your order is shipped, we will send you a package number by email allowing you to follow its delivery by clicking on this link:

What are the delivery prices in France and abroad?

For mainland France, delivery is €10. Shipping costs are free from 250€ purchase.

Shipping costs abroad are €15 for home delivery and €12 for delivery to a relay point.

Please note, for deliveries to overseas departments or abroad, possible customs fees and taxes may be applied, these remain the responsibility of the recipient.

What is the average delivery time in France and abroad?

The average delivery time is 48 hours for delivery in mainland France and 8 to 10 days for overseas departments or foreign countries.

I have not received my order, what should I do?

After checking that your order is not in the relay point closest to you, or in your post office, and that it has not been entrusted to a third party or a neighbor, we recommend that you contact our customer service.

We will then be able to provide you with more information on tracking your order.

In the event of an error or imprecision in the wording of the contact details, Belle Piece cannot be held responsible for the impossibility of delivering the order.

In the event of delivery delivered against signature, or collection at a relay point, we can send you proof of delivery.

If this proof is disputed, we will be forced to open an investigation with the carrier. You will be asked to return a signed sworn certificate to us as well as a photocopy of your identity document.

We inform you that any false declaration, with the aim of obtaining a refund, is subject to legal action.

The investigation will then be processed within a maximum of 40 days. Our customer service naturally remains at your disposal for any possible questions by email or telephone during this period.

Shipping issues

How to make a return?

You have 14 days after receipt of your order to return your parts for a refund, if they do not suit you.

Please submit your return request to us, here is the procedure:

  • Log in to your customer account
  • Click on the order for which you wish to request a return.
  • If your order has more than one item, select the items you want to return.
  • Select a reason for return and add a note for the store.
  • Click Request a Return.

If your return request is approved and requires shipping, you will receive an email with shipping instructions.

Please note that return costs are your responsibility.

How to exchange an item?

We do not offer exchanges on our site.

For a new size, another model, or another color, we invite you to return the item by making a return request and reordering on our site .

My item has a defect, what should I do?

If you have received a product with an anomaly or defect, we invite you to contact our customer service by email, within a maximum of 48 hours from receipt of your order.

We invite you to attach a photo of the item concerned, as well as a brief description of the anomaly encountered.

Our customer service will get back to you as soon as possible. If the defect is indeed noted, a pre-paid return label will be sent to you.

Please note, be sure not to use the product or throw away the original packaging (including the label), otherwise we reserve the right to refuse your return.

What are the repayment deadlines?

Refunds are made within a maximum of 15 days from the day the return is registered.

You will receive an email to notify you when the refund has been made.

Allow between 24 and 48 hours after receiving the email for the refund to appear in your bank account.